FAQ – Byleahjane

Ready-to-Ship Orders are processed approximately 1–2 weeks from the date of purchase
Made-to-order pieces are made and processed approximately 2–4 weeks from the date of purchase

Domestic orders are charged a flat rate of $5 and are shipped via USPS or UPS. The fastest carrier available based on the destination will be selected.
International orders are charged a flat rate of $25 and are shipped via DHL or UPS. The fastest carrier available based on the destination will be selected.
Once your package has been dispatched, a shipping confirmation email with tracking information will be sent to the email provided at check out

If an order is not shipped within the stated processing timeframe, a full refund may be requested.

If any changes need to be made to an order, such as the shipping address or contact information, please get in touch as soon as possible.
Once an order has been dispatched, changes can no longer be made. If assistance is needed after dispatch, please contact the shipping carrier directly using the tracking number provided.

Each charm is hand sculpted from polymer clay and finished with a UV resin coating for durability and a glass-like shine.
While made to last, these pieces should still be handled with care. Avoid dropping them or hitting them against hard surfaces, as this may cause scratches or damage to the piece.
To clean, gently wipe the charm with a damp microfiber cloth to remove dust or dirt. The charms are water-resistant, but prolonged exposure to water is not recommended. To help preserve the stainless steel hardware, avoid frequent contact with water.

Complimentary repairs are offered to restore charms to the best possible condition in the event of accidental damage.
Repairs are available within 6 months of the original purchase date.
Customers are responsible for all shipping costs associated with repairs.
To request a repair, submit the contact form with a detailed description of the damage and use "Repair" as the subject line.

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